Ngaphansi kwamazinga omhlaba emikhiqizo, i-ISO, njengelinye lamazinga abalulekile, iya ngokuya isetshenziswa njengelinye lamathuluzi amakhasimende nabangane ukwahlulela ikhwalithi yomkhiqizo.Kodwa kungakanani okwaziyo ngezindinganiso ze-ISO 9000 kanye ne-ISO 9001?Lesi sihloko sizochaza izinga ngokuningiliziwe.
I-ISO 9000 iwuchungechunge lwamazinga esistimu yokuphathwa kwekhwalithi yamazwe ngamazwe athuthukiswe yi-International Organization for Standardization (ISO).Lolu chungechunge lwamazinga luhlinzeka izinhlangano ngohlaka nemigomo yokusungula, ukusebenzisa nokugcina izinhlelo zokuphatha ikhwalithi, okuhloswe ngayo ukusiza izinhlangano ukuthi zithuthukise ikhwalithi yemikhiqizo namasevisi, zithuthukise ukwaneliseka kwamakhasimende, kanye nokwenza ngcono ukusebenza kahle kwenhlangano kukonke.
ISO 9000 uchungechunge lwamazinga
Uchungechunge lwezindinganiso lwe-ISO 9000 luqukethe amazinga amaningi, aziwa kakhulu okuyi-ISO 9001. Amanye amazinga afana ne-ISO 9000, i-ISO 9004, njll. ahlinzeka ngokusekela futhi anezele ku-ISO 9001.
1. ISO 9000: Izisekelo Zesistimu Yokuphatha Ikhwalithi kanye Nesilulumagama
Izinga le-ISO 9000 lihlinzeka ngesisekelo nohlaka lwamagama kumasistimu okuphatha ikhwalithi.Ichaza imigomo nemiqondo eyisisekelo ehlobene nokuphathwa kwekhwalithi futhi ibeka isisekelo sokuthi izinhlangano ziqonde futhi zisebenzise i-ISO 9001.
2. ISO 9001: Izidingo Zesistimu Yokuphatha Ikhwalithi
I-ISO 9001 iyindinganiso esetshenziswa kakhulu ochungechungeni lwe-ISO 9000.Iqukethe izidingo ezidingekayo ukuze kusungulwe uhlelo lokuphatha ikhwalithi futhi ingasetshenziselwa izinjongo zokunikeza isitifiketi.I-ISO 9001 ihlanganisa zonke izici zenhlangano, okuhlanganisa ukuzibophezela kobuholi, ukuphathwa kwezinsiza, ukuklama nokulawula imikhiqizo namasevisi, ukuqapha nokulinganisa, ukuthuthukiswa okuqhubekayo, njll.
3. ISO 9004: Umhlahlandlela ophelele wezinhlelo zokuphatha ikhwalithi
I-ISO 9004 ihlinzeka izinhlangano ngomhlahlandlela ophelele wezinhlelo zokuphatha ikhwalithi eziklanyelwe ukusiza izinhlangano ukuthi zithole ukusebenza okuphezulu.Izinga aligxili kuphela ekuhlangabezaneni nezidingo ze-ISO 9001, kodwa futhi lihlanganisa nezincomo zokugxila kwenhlangano kubabambiqhaza bayo, ukuhlela amasu, ukuphathwa kwezinsiza, njll.
Okuqukethwe okuqondile kwe-ISO 9001
Izinga le-ISO 9001 liqukethe uchungechunge lwezidingo ezihlanganisa zonke izici zokuphathwa kwekhwalithi.Ngakho-ke, ububanzi bokusetshenziswa kwe-ISO 9001 bubanzi kakhulu, buhlanganisa cishe zonke izimboni nezinkambu.
1. Uhlelo lokuphatha ikhwalithi
Izinhlangano kufanele zisungule, zibhale phansi, zisebenzise futhi zigcine uhlelo lokuphatha ikhwalithi ukuze luhlangabezane nezidingo ze-ISO 9001 kanye nokuthuthukisa ngokuqhubekayo uhlelo.
2. Ukuzibophezela kobuholi
Ubuholi benhlangano budinga ukuzwakalisa ukuzibophezela ekusebenzeni ngempumelelo kohlelo lokuphathwa kwekhwalithi nokuqinisekisa ukuthi luhambisana nezinjongo zamasu zenhlangano.
3. Ukuma kwekhasimende
Izinhlangano kudingeka ziqonde futhi zihlangabezane nezidingo zamakhasimende futhi zilwele ukuthuthukisa ukwaneliseka kwamakhasimende.
4. Indlela yokucubungula
I-ISO 9001 idinga ukuthi izinhlangano zamukele indlela yenqubo yokuthuthukisa ukusebenza kukonke ngokuhlonza, ukuqonda nokuphatha izinqubo ngazinye.
5. Ukuthuthuka okuqhubekayo
Izinhlangano zidinga ukuqhubeka zifuna ukuthuthukiswa okuqhubekayo kwezinhlelo zazo zokuphatha ikhwalithi, okuhlanganisa ukuthuthukiswa kwezinqubo, imikhiqizo namasevisi.
6. Ukuqapha nokulinganisa
I-ISO 9001 idinga ukuthi izinhlangano ziqinisekise ukusebenza kahle kohlelo lokuphatha ikhwalithi ngokuqapha, ukulinganisa nokuhlaziya, kanye nokuthatha izinyathelo ezidingekayo zokulungisa nezokuvikela.
Uchungechunge olujwayelekile lwe-ISO 9000 luhlinzeka izinhlangano ngesethi yamazinga esistimu yokuphatha ikhwalithi aqashelwa umhlaba wonke.Ngokulandela la mazinga, izinhlangano zingasungula izinhlelo zokuphatha ikhwalithi eziphumelelayo nezimeme, ngaleyo ndlela zithuthukise ikhwalithi yemikhiqizo namasevisi, zithuthukise ukwaneliseka kwamakhasimende, futhi zithuthukise ukusimama kweNhlangano.
Njengamanje, inkampani yethu izimisele ngokulungiselela ukufaka isicelo sesitifiketi samazwe ngamazwe se-ISO.Ngokuzayo, sizoqhubeka nokuhlinzeka ngekhwalithi engconoi-flange futhiukufakwa kwepayipiimikhiqizo kumakhasimende ethu nabangane.
Isikhathi sokuthumela: Nov-14-2023
